Question 1

Who Can Rent a D’LUX Storage Unit?

Accepted Answer

To lease a D’LUX, you must meet these requirements: 
1. Be an active resident living in the building. 
2. Have an assigned parking space number from building management. 
3. Own a smartphone to lock and unlock the storage unit. 
4. Carry valid automobile and renter or ( homeowner) insurance.

Question 2

Who Can Rent the D’LUX in My Parking Space?

Accepted Answer

Only you. It’s dedicated to your parking space. After signing the online lease and making payment, you’ll receive an access code and app instructions via email. You can start storing items once the app is installed and the code is active. If you don’t opt in within 5 days, other tenants in the building may lease that D’LUX.

Question 3

How Do I Lease a D’LUX?

Accepted Answer

1. Scan QR code
2. Confirm that this is your building - example 1400 South 8th St, NY, Building 3
3. Enter the number on your storage unit.
4. Sign lease agreement.
5. Make payment.
6. Open text message, download Smart Entry App, unlock door.
7. Congratulations! If you have 5 minutes, you can be putting your golf clubs in your unit before you leave.

Question 4

When Do the Storage Lease Fees Start?

Accepted Answer

The first month’s lease fee is prorated based on your start date. For example, if you begin on the 17th of a 31-day month, you pay for the remaining 14 days. Starting the 1st of the next month, your account will be auto-billed monthly.

Question 5

What Payment Methods Are Accepted?

Accepted Answer

We accept ACH, credit cards, and debit cards. Choose your preferred method during signup. The app tracks payments, provides invoices, and issues receipts for all your D’LUX leases.

Question 6

Can I Lease an Additional D’LUX?

Accepted Answer

Yes, you can lease additional D’LUX storage units in your building. If the website shows additional units as “available,” and the resident assigned to that parking spot agrees, you can snag it! We even contact the resident with that parking spot to get their agreement for you.

Question 7

Why Should I Reserve a D’LUX?

Accepted Answer

Reserving ensures you get the D’LUX in front of your parking spot at the start of each 12-month lease cycle. With a “reserve lease” on file, it’s yours when the new cycle begins.

Question 8

How Long Can I Lease a D’LUX?

Accepted Answer

Leases run for 12 months or monthly. Pay upfront for 12 months and get the 13th month free.

Question 9

Can I Get a Refund If I Cancel?

Accepted Answer

Yes, with a 30-day move-out notice, you’re eligible for a prorated refund. Without notice, no refund is issued. Non-payment terminations take effect after a 5-day grace period, and the unit enters available inventory.

Question 10

What Happens If I Move Out of the Building?

Accepted Answer

If you leave the building and are no longer a resident, your D’LUX lease terminates on the date we’re notified of your move-out or residential lease end. Remaining belongings are subject to a lien and may be auctioned or disposed of per our policy. If you don’t notify us, auto-billing continues until we’re informed.

Question 11

What If I Leave Belongings or Damage the Unit?

Accepted Answer

If you terminate your lease with proper notice but leave items behind or the unit unclean/damaged, you forfeit your security deposit. Belongings are disposed of 30 days after termination, and you may owe for damages beyond normal wear and tear. If you vacate cleanly and undamaged, your deposit is refunded, and no further charges apply.

Question 12

How Do I Address Other Concerns?

Accepted Answer

For questions, issues, or suggestions, log into the web portal and start a support ticket, or connect via Chat and we’ll start one for you. We’ll respond via email or phone within 24 hours. Please call, or chat with D’LUX first. Please avoid taking concerns to the Property Manager or Building Staff. D’LUX will work your concern to your satisfaction.

Storage so close you can kiss it

FEATURES

UNLOCK WITH
YOUR PHONE

RIGHT NEXT TO
YOUR CAR

RUGGED
AND DURABLE

EXTRA SPACE,
ENDLESS ADVENTURES

SHELVES
YOUR WAY

About D’LUX Storage:

WE STARTED HERE

Market Voices

Christine DeBord
President Of Smart Entry & Access Control, Janus International Group

״Working with D’LUX was rewarding. They chose a huge market to disrupt and by integrating Janus International’s Nokē smart locks and entry products, they're creating a secure, app-based, state-of-the-art property.״

Lance Watkins
CEO, Tenant Inc.

FAQ'S

Storage so close you can kiss it

FEATURES

UNLOCK WITH YOUR PHONE

RIGHT NEXT TO YOUR CAR

RUGGED AND DURABLE

EXTRA SPACE, ENDLESS ADVENTURES

SHELVES YOUR WAY